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Customer Programme
Become a Lack Depot Customer
Premium paint products directly from Lack Depot. Attractive conditions, personal support, fast delivery across Germany.
1,900+
products in our range
B2B
dedicated account contact
3 Tiers
Bronze · Silver · Gold
Your partner: Lack Depot
Direct sourcing, best terms.
Based in Essen, NRW
Short distances, fast delivery.
1,900+ products
Paint, aerosols, abrasives, tools.
Shipping across Germany
B2B terms from your first order.
Audiences
Who we are looking for
Lack Depot is the ideal partner for any professional who needs reliable paint products with personal service.
Body shops
Complete range for smart repair, full repaint and refinish work — straight from Lack Depot.
Refinish workshops
BC/WBC mixing colours, clearcoats, hardeners and thinners with custom colour matching by code.
Industrial coaters
Industrial coatings, anti-corrosion, 2K systems. Bulk packs available, technical advice included.
Your benefits
Six reasons for Lack Depot
What you get when you partner with Lack Depot.
1
Attractive customer terms
Competitive purchase prices and tiered discounts based on volume.
2
Marketing support
Product photos, datasheets and promotional materials for your professional appearance.
3
Technical support
Our specialist team is available for you and your customers for technical questions.
4
Fast delivery
Reliable delivery from our warehouse in Essen — even for bulk orders.
5
Exclusive house brands
Access to Lack Depot house-brand products that are not available everywhere.
6
Personal contact
A dedicated contact handles your orders, questions and requests.
Partner tiers
Three tiers for any size
From single-shop business to strategic reseller — we have terms that fit. We discuss specific pricing individually.
Tier 1
Bronze
Entry-level terms
- Standard customer discount
- Access to online ordering portal
- Shipping ex-warehouse Essen
- Email support
Ideal for small workshops and single-location businesses.
Tier 2
Silver
Extended terms
- Higher volume discount
- Personal account contact
- Marketing materials included
- Priority on custom mixes
- Phone support Mon–Fri
For active customers with regular demand.
Tier 3
Gold
Premium partnership
- Best purchase prices
- Exclusive products
- Custom training & onboarding
- Co-marketing campaigns
- Optional territory protection
- Priority support
For high-volume buyers and strategic partners.
Process
How to become a partner
Four steps from first contact to active customer.
1
Get in touch
Fill out our contact form or call us directly. We discuss your requirements.
2
Agree terms
Individual offer with customer terms tailored to your needs.
3
Choose products
Pick the items from our broad range that suit your business.
4
Get going
Access the B2B portal, marketing materials and personal support.
FAQ
Frequently asked questions
Is there a minimum order value for customers?
For your first orders we apply a minimum of €250 net. From Silver tier the minimum is waived. We discuss specific terms individually.
What payment terms apply?
First order via prepayment or credit card. Once a stable business relationship is established we offer invoice with 14-day payment terms. SEPA direct debit also available.
Do you ship outside Germany?
We currently deliver within Germany only. Aerosols and dangerous goods are subject to ADR rules and ship by ground only.
Do you offer territory protection for resellers?
Exclusive territory protection is available on request from Gold tier. We discuss conditions based on your sales region and revenue potential.
Is drop-shipping for online shops possible?
Yes. We ship in neutral cartons or with your insert directly to your customers. Drop-shipping conditions are agreed individually.
Is there technical support for end customers?
Yes. Our specialist team is available to you and your customers for questions on mixing systems, application technique and product selection. Mon–Fri 09:00–18:00 at 0201 63027098 or by email at info@lack-depot.de.
Become part of our network
Contact us for a no-obligation first conversation. We respond within 24 hours.